Our Approach

Defining Vision

By agreeing with customer on the vision of their electricity Customer services, we work with them to establish the required policies, organization, and processed required to implement their vision. We also derive the implementation strategy, the required programs for the implementation and the project grouping.

Implementation Governance

Moreover, we work with our customers on the details of the required projects and their governance models, We also manage the projects directly and we build the require contracts with service provides.

Operational Models and SLAs

We also create the operational models after projects implementation and establish the required contracts and SLA between the suppliers and departments to ensure optimal service levels to the end customer.